FAQ & Site Info

Please choose carefully as refunds are not provided for change of mind or incorrect selection. We recommend you carefully preview any orders before proceeding with your order. If you make an error please contact our online store immediately for assistance at [email protected]. We want our customers to be completely satisfied with their purchase. We also recommend you immediately inspect any goods that we deliver to you or that you collect from catherinefurnituredesigninc store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. Refunds will be made by online payment platform, via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection. If you have any questions about this policy, please contact us.

If you change your mind once you place your order, you may cancel your order up until the time it is loaded on the truck for delivery, generally three days prior to your delivery date. Once it is loaded, the order cannot be cancelled. It will be treated as a return.

You may return goods we have delivered to you by mail by contacting us at [email protected] You may also contact or attend the catherinefurnituredesigninc | Store where you collected your goods, or where your goods were despatched from, and a staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement. Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid. If any goods cannot be easily returned to us or a catherinefurnituredesigninc Store, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repair reasonable control, such as part availability and incorrect fault description.

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. We recommend you follow the following steps to ensure an efficient returns process Report your return in writing to Space by sending an email to [email protected] Please wait for our reply and we will send you instructions shortly Pack the goods to be returned as carefully as possible Please retain original packing as this way the goods are ideally protected against damages in transit The value of the goods will be credited to your account as soon as they have arrived in our warehouse and gone through inspection Our intention is to ensure that your returns process is easy, efficient and cost-efficient transaction for all parties.

Where catherinefurnituredesigninc considers the goods to have breached a consumer guarantee, any shipping costs to return the goods will be at our cost.

If any goods arrive damaged, please contact us at [email protected] us as soon as possible. catherinefurnituredesigninc will arrange to have the damaged goods returned to our Store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

How will you know your Order has been shipped? As soon as you place an order with catherinefurnituredesigninc you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for your delivery.

Depending on your location, delivery will be within five (5) to ten (10) business days for items In stock. Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible. We ship internationally.

Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on weight and distance in the checkout. Please note for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer service member will contact you directly. Please note that a signature will be required upon delivery at the nominated address. Delivery will occur between 9:00 am and 5:00 pm Monday - Friday and we are unable provide an exact time or call prior to delivery.

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. The delivery address must be an address and cannot be a PO Box or Freight Forwarding Location.

We'll cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment transfer of responsibility in the same way.